Thank you for choosing Gold Cura for your online shopping experience via the Gold Cura website and app.
We are dedicated to ensuring your satisfaction each time you place your trust in us for a purchase. Our aim is to provide you with a seamless and hassle-free shopping experience.
Should you find yourself dissatisfied with a purchase for any reason, we encourage you to familiarize yourself with our return and refund policy.
Our standard return policy allows for returns within a 5-day period. It's important to note that different product categories may have varying return policies. In cases where there is a discrepancy, the specific policy outlined on the product page or provided here will supersede the general return policy.
You have the right to cancel your order within a 6-hour window without the need to provide any specific reason. The deadline for order cancellation is set at 6 hours from the moment the order is placed on our platform.
To exercise your cancellation right, kindly notify us of your decision through a clear statement. This notification can be sent via email to firstname.lastname@example.org.
A refund is processed within 24-48 business hours when order stands cancelled before/after shipment. We will process the refund once the products have been received and verified at our warehouse. Refunds in case of cancellation after dispatch might take longer.
Complimentary Replacement for Damaged or Faulty Items
If a customer receives a product in a 'Damaged' or 'Defective' condition, they are entitled to request a replacement within a period of 2 calendar days from the date of order receipt. The customer is required to send the damaged product via courier or deliver it in person to the following address:
Gold Cura, 208, 2nd Floor, Bharat Industrial Premises, Next to Mayuresh Srishti Complex, LBS Road, Bhandup (W), Mumbai – 400078.
The availability of stock determines the feasibility of replacement. Should the product be unavailable, a prompt and full refund will be issued without any queries. The reimbursement will be processed using the same payment method employed for the original order, and no additional fees will be incurred by the customer.
To initiate the return of a purchased item, you can easily follow these steps:
- Email us at email@example.com and provide your Order ID details.
- Our customer support will verify and confirm the return request, providing you with further instructions on the process.
- Ensure that the product remains unused and in its original condition. Include all accessories, freebies, and combos (if applicable) that came in the original box.
- The product should be in an unused, unwashed, unsoiled state, free from stains, and with intact quality check seals or warranty seals (wherever applicable).
- Before returning any product, make sure it is undamaged and free from scratches, dents, tears, or holes.
Products that are not eligible for returns
Items falling within the Disposables, Equipment, Endodontics, and Consumables categories are not qualified for returns or refunds.
Returning the Goods
The customer bears the expenses and risks associated with returning items to the specified address:
Gold Cura 208, 2nd Floor, Bharat Industrial Premises, Next to Mayuresh Srishti Complex, LBS Road, Bhandup (W), Mumbai – 400078.
We do not assume responsibility for any damage or loss of goods during the return shipment. Consequently, we advise utilizing an insured and trackable mail service. Refunds will only be processed upon the actual receipt of the returned goods.
How can I receive a refund?
- Prepaid orders: Refund will be credited directly to the account used for the transaction.
- Cash on Delivery orders: Customer has the option to receive the refund as store credits or by providing us the bank details.
- It's important to note that store credits are typically processed within 48 hours, while bank transfers/prepaid refunds may take 5-7 business days.
When can I expect to receive my refund?
Once your returned product reaches our warehouse, we will conduct a quality check. Once the product is approved, the refund process will be initiated within 48 hours.
Still Need help?
Get in touch with us on firstname.lastname@example.org for any further inquiries regarding our Return and Refund Policy.