Warranty & Service Support

Gold Cura provides product-specific warranty and service support for eligible dental equipment and electronic products. Warranty duration and coverage vary by product and are stated on the product page, invoice, warranty card or written quotation.

Before Requesting Support

Keep the original invoice, product packaging, serial number, accessories and installation information. Share the order number, product model, photographs or video and a clear description of the issue.

What Support May Include

• Remote troubleshooting and operating guidance
• Software or connection guidance for eligible products
• Assessment of a suspected manufacturing defect
• Repair, replacement or service coordination where approved
• Availability guidance for compatible accessories or spare parts

Common Warranty Exclusions

• Physical, impact or water damage
• Damage from voltage fluctuation, an unsuitable power supply or burnt components
• Incorrect installation, mishandling or use outside the instructions
• Unauthorised opening, modification or repair
• Normal wear and tear and consumable parts
• Damage caused by incompatible accessories, software or equipment
• Missing invoice, serial number or product-identification information

Electronic Products

Do not attempt unauthorised repair or modification. Contact Gold Cura first so the issue can be documented and the correct troubleshooting or service process can be followed.

Transit Damage

Transit damage, a wrong product or missing parts must be reported within 24 hours of delivery with photographs or video. See the Returns & Refunds page.

Request Warranty Support

Email: info@goldcura.com
Phone: +91 91360 30433
Business hours: Monday to Saturday, 9:00 AM–7:00 PM

For setup and compatibility guidance, visit Delivery, Installation & Product Support and the Product Compatibility Centre.