Shipping Policy

At Gold Cura, we aim to deliver dental products, dental equipment, consumables, instruments, accessories, and clinic utility products safely and efficiently to dentists, dental clinics, dealers, distributors, and dental businesses across India.

This Shipping Policy explains how orders placed on www.goldcura.com are processed, shipped, delivered, and handled in case of delay, damage, or incorrect delivery details.

1. Order Processing

Once an order is placed on www.goldcura.com, our team verifies the order details, payment status, product availability, and shipping address before dispatch.

Most orders are processed within 24 hours, subject to product availability, payment confirmation, and operational conditions.

Orders placed on Sundays, public holidays, or non-working days may be processed on the next working day.

2. Shipping Across India

Gold Cura ships dental products across India, including metro cities, tier-2 cities, smaller towns, and selected remote locations.

We deliver to dentists, dental clinics, dental hospitals, dental laboratories, dental colleges, dealers, distributors, and dental businesses across India.

Delivery availability may depend on courier serviceability at the customer’s address or PIN code.

3. Estimated Delivery Time

Estimated delivery time may vary based on the shipping location, courier partner, product type, and operational conditions.

General estimated delivery timelines:

• Mumbai and nearby areas: 1 to 3 working days

• Metro cities: 3 to 7 working days

• Other cities and towns: 5 to 10 working days

• Remote or non-serviceable locations: Delivery may take longer

These timelines are estimates and not guaranteed delivery commitments.

4. Courier and Logistics Partners

Gold Cura uses third-party courier and logistics partners to ship orders.

Once an order is dispatched, delivery timelines, tracking updates, and final delivery are managed by the courier partner.

Gold Cura will make reasonable efforts to assist customers in tracking shipments, but we are not responsible for delays caused by courier partners, transport disruption, weather, strikes, incorrect address, customer unavailability, local restrictions, or events beyond our control.

5. Shipping Charges

Shipping charges, if applicable, will be shown at checkout or communicated before order confirmation.

Shipping charges may vary based on:

• Product weight

• Product dimensions

• Delivery location

• Order value

• Courier serviceability

• Shipping method

• Special packaging requirements

For bulk orders, dealer orders, B2B orders, or large dental equipment shipments, shipping charges may be calculated separately.

6. Order Tracking

After dispatch, customers may receive tracking details through SMS, WhatsApp, email, or another available communication method.

Customers can use the tracking details to check shipment status directly with the courier partner.

If tracking information is not updated immediately, please allow reasonable time for the courier system to reflect shipment movement.

7. Customer Responsibility for Shipping Details

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Clinic or business name, if applicable

• Complete address

• Landmark

• City

• State

• PIN code

• Mobile number

• Alternate contact number, if available

Gold Cura shall not be responsible for delivery failure, delay, return-to-origin, or additional charges caused by incorrect, incomplete, or unavailable delivery details provided by the customer.

8. Delivery Attempts

Courier partners usually make delivery attempts as per their internal policy.

If the customer is unavailable, does not answer calls, refuses delivery, or provides an incorrect address, the shipment may be delayed, returned, or marked as undeliverable.

In such cases, additional re-shipping charges may apply.

9. Package Inspection at Delivery

Customers are requested to inspect the package at the time of delivery.

If the package appears damaged, tampered with, opened, wet, crushed, or mishandled, customers should not accept the shipment and should immediately inform Gold Cura.

If the shipment is accepted and later found to be damaged, customers must report the issue within 24 hours of delivery with clear photos and videos of:

• Outer packaging

• Shipping label

• Product box

• Product received

• Damage or missing item, if any

Claims raised after this period may not be accepted, especially for transit damage, missing items, or wrong product claims.

10. Damaged, Missing, or Wrong Product Delivered

If a customer receives a damaged product, missing item, or wrong product, they must contact Gold Cura within 24 hours of delivery.

The customer must provide:

• Order number

• Invoice number

• Product name

• Clear photos and videos

• Description of the issue

After verification, Gold Cura may offer a replacement, repair support, store credit, refund, or another suitable resolution, depending on the case and product type.

All claims are subject to verification and approval by Gold Cura.

11. Delay in Delivery

While Gold Cura makes reasonable efforts to dispatch orders on time, delivery delays may occur due to reasons beyond our control, including:

• Courier delays

• Weather conditions

• Transport disruption

• Strikes

• Public holidays

• Natural disasters

• Remote location delivery

• Incorrect or incomplete address

• Customer unavailability

• Government restrictions

• Supplier or stock delays

Gold Cura shall not be liable for indirect loss, business loss, clinic inconvenience, loss of patients, or financial loss caused by delivery delay.

12. Shipping for Bulk Orders and Dealer Orders

Bulk orders, dealer orders, distributor orders, wholesale orders, and B2B shipments may require separate shipping arrangements.

Depending on order size and product type, such shipments may be sent through courier, transport, logistics service, or another suitable method.

Shipping cost, dispatch timeline, insurance, documentation, and delivery terms for bulk or dealer orders may be discussed separately before dispatch.

13. Shipping of Dental Equipment

Some dental equipment, electronic products, fragile products, or high-value items may require special packaging, additional handling, or specific shipping arrangements.

Customers are requested to carefully inspect such products at the time of delivery and report any damage within 24 hours.

For certain high-value products, Gold Cura may recommend insured shipping or special transport, where applicable.

14. Return-to-Origin Shipments

If a shipment is returned to Gold Cura due to incorrect address, customer unavailability, refused delivery, non-payment of applicable charges, or courier service failure caused by customer-side issues, re-shipping charges may apply.

Gold Cura may hold re-dispatch until the customer confirms the correct address and pays any applicable additional charges.

15. International Shipping

Currently, Gold Cura primarily ships within India through www.goldcura.com.

For international enquiries, export orders, private label orders, or bulk dental product requirements, customers may contact Gold Cura directly at info@goldcura.com or +91 91360 30433.

International shipping, if accepted, will be subject to separate quotation, customs requirements, documentation, shipping charges, and applicable laws.

16. Contact for Shipping Support

For shipping, tracking, delivery, or dispatch-related queries, please contact:

Gold Cura
207, 2nd Floor, Bharat Industrial Premises,
Lal Bahadur Shastri Marg,
Next to Mayuresh Srishti Complex,
Bhandup West, Mumbai, Maharashtra – 400078, India

Phone: +91 91360 30433
Email: info@goldcura.com
Website: www.goldcura.com

Business Hours: Monday to Saturday, 9:00 AM to 7:00 PM

Frequently Asked Questions

Does Gold Cura ship dental products across India?

Yes. Gold Cura ships dental products, equipment, consumables, and accessories to dentists, clinics, dealers, and dental businesses across India, subject to courier serviceability.

How long does delivery take?

Delivery usually takes 1 to 10 working days depending on the location, courier partner, product type, and serviceability of the PIN code.

Will I receive tracking details?

Yes. Once your order is dispatched, tracking details may be shared through SMS, WhatsApp, email, or another available communication method.

What should I do if my package is damaged?

If the package appears damaged, tampered, wet, opened, or mishandled, do not accept it. If already accepted, report the issue to Gold Cura within 24 hours with photos and videos.

Are shipping charges refundable?

Shipping charges are non-refundable unless the issue is caused by an error from Gold Cura’s side and the return or refund is approved.

Can bulk orders be shipped through transport?

Yes. Bulk orders, dealer orders, and B2B shipments may be shipped through courier, transport, or other suitable logistics services depending on order size and location.